Refund Policy

1. Scope

This policy applies to the paid Duchamp subscription (Creator, US$9 per month or US$79 per year). Payments are not open yet and we do not charge anything, so there are no charges to refund. The Free plan involves no payment and is not subject to refunds. Plans and prices are on the pricing page.

2. Who processes refunds

Once payments open, payments for paid subscriptions are handled by Paddle as our Merchant of Record. Refunds are issued through Paddle and returned to the original payment method. Depending on the card issuer or bank, funds typically arrive within 5–10 business days.

3. Refund terms

• Within 14 days of a charge: full refund, no reason required. This applies to both the first charge and renewal charges.
• After 14 days: the period already used is not refunded. If you cancel, you are not charged again and keep access until the end of the period you paid for.
• Annual plans: fully refundable within 14 days of the charge. After that, we may refund the remaining whole months.
• Service failure: if a defect prevented you from using paid features, we extend your subscription or refund the affected period.
• Duplicate or incorrect charges: refunded in full as soon as they are confirmed.

4. When a refund may be declined

• The account was restricted or removed for breaching the terms of service.
• Repeated purchase-and-refund cycles of the same plan, or other abuse of this policy.

5. Statutory rights of customers in Korea

Under the Korean Act on Consumer Protection in Electronic Commerce, customers in Korea may withdraw a purchase within 7 days of payment or of the service becoming available. The 14-day window in this policy is broader than that statutory period and does not limit any right the law grants.

6. How to request a refund

• Email sean@notique.co from the address used for the purchase. Including the order number or the Paddle receipt speeds things up.
• You can also request a refund through the link in your Paddle receipt email.
• We reply with the outcome within 2 business days.

7. Cancellation

You can cancel at any time from the subscription-management link in your Paddle receipt, or by emailing sean@notique.co. Once the settings screen offers cancellation, you can also cancel there. Cancelling keeps your access until the end of the period already paid for, after which the subscription does not renew.

8. Seller information

• Legal name: Notique Inc. (주식회사 노티크)
• Representative director: Sihyun Kim
• Registered address: 2F, Rm. 641A, 47, Gangnam-daero 112-gil, Gangnam-gu, Seoul 06121, Republic of Korea
• Business registration number: 331-87-01414
• Mail-order sales registration: 2026-Seoul Gangnam-05442
• Contact: sean@notique.co